IT outsourcing at BCC: lower costs, a guarantee of business continuity
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a lower and predictable cost of maintenance and development of IT systems
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a Single Point of Contact (SPOC) for service requests from various areas
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quick and efficient problem solving by experienced specialists
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employees focused on their core responsibilities
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high business continuity parameters achieved through the availability and performance of systems at a level consistent with an outsourcing contract (SLA)
Quality Assurance System (ISO 9001)
BCC has the BCC Quality Assurance System consistent with ISO 9001:2000. The system is a guarantee of the delivery of projects within the agreed time, budget and scope. Operation procedures ensure the repeatability and proper planning, execution and control of the projects under BCC’s implementation methodology.
BCC obtained an ISO 9001 certificate in 1998 as the first consulting company in Poland to do so.
Information Security Management System (ISO 27001)
The provision of IT outsourcing and SAP maintenance services by BCC is based on the Information Security Management System, which complies with ISO 27001. It is the most restrictive standard, indicating the requirements for confidentiality, integrity and availability of information.
The ISO 27001 standard covers all issues related to the protection of information created, stored and processed in a company. Its purpose is to verify and strengthen security while taking into account the sources of danger, which may be people, business processes and technologies. This standard is a part of the procedures on building Business Continuity Plans, which enable an efficient reaction to emergencies, and even unpredictable disasters such as fire, flood or construction disasters.
IT Service Management System (ISO 20000 / ITIL)
The BCC Outsourcing Center has an IT Service Management System consistent with ISO 20000 (ITIL). BCC has met ITIL requirements as the first IT provider in Poland to do so.
The ISO 20000 IT service management standard, provides specific guidelines on how to effectively handle requests from customers, react to incidents or solve problems. The standard defines a set of key IT processes, including service level management and reporting, availability, capacity and business continuity management, information security management, budgeting and accounting of IT costs, configuration and change management, as well as management of relationships with the environment, i.e. customers and suppliers.
Customer satisfaction surveys (TNS OBOP)
BCC is the only company on the Polish SAP services market that has been annually ordering – since as long as 2006 – customer surveys, from an independent body, and has been publishing their results. The aim of the surveys is to enable continuous improvement of quality of BCC services through better understanding of customer needs.
Satisfaction surveys of BCC Outsourcing Center customers are conducted by the renowned opinion research institute – TNS OBOP.
